Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Newbridge Support Center
  1. Newbridge Support Center
  2. Newbridge Online Access

Other Questions

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"facf0c1792671d48ae6d1d8a3c43fe401ec98cbe_lout","branding":{"id":"6","key":"newbridge","name":"Newbridge Online Access","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8c04bc57-fcdb-41af-b104-5e332be8cb7e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmJjMDBhNS1hMjg5LTQ5YjEtYmNkZS0xNmZmMDIyMzEzMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMDRiYzU3LWZjZGItNDFhZi1iMTA0LTVlMzMyYmU4Y2I3ZSI6WyJyZWFkIl19LCJleHAiOjE3NzA5MDI2MTQsIm5iZiI6MTc3MDkwMjAxNH0.UfX-A0cq8y_cocLo6iE3rABs7q7YJLa6eyCHydsu-C0&client=5fbc00a5-a289-49b1-bcde-16ff0223131c&mode=fit","logoId":"8c04bc57-fcdb-41af-b104-5e332be8cb7e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Newbridge Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Newbridge Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/80d49aa8-30c7-43a2-aa1f-4ba6ec510f96/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmJjMDBhNS1hMjg5LTQ5YjEtYmNkZS0xNmZmMDIyMzEzMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwZDQ5YWE4LTMwYzctNDNhMi1hYTFmLTRiYTZlYzUxMGY5NiI6WyJyZWFkIl19LCJleHAiOjE3NzA5MDI2MTQsIm5iZiI6MTc3MDkwMjAxNH0.0EN7PAmrY_aYHTOYg_QLn1KQMQPp-vFUoXAzmXmji-g&client=5fbc00a5-a289-49b1-bcde-16ff0223131c&height=300&mode=fit","bannerMediaApiFileId":"80d49aa8-30c7-43a2-aa1f-4ba6ec510f96","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"newbridge","projectId":10011,"serviceDeskId":6,"name":"Newbridge Online Access","description":"<p>Welcome! You can raise a request for Newbridge Online Access using the options provided below. A member of our service team will contact you as soon as they are available.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"74","name":"Account Locked Out","descriptionHtml":"","callToAction":"Account Locked Out","introHtml":"<p>If you have more than 3 failed login attempts, click here.</p>","icon":10566,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[25],"key":""},{"id":"78","name":"Account Reactivation","descriptionHtml":"","callToAction":"Account Reactivation","introHtml":"<p>If you haven't logged in for 6 months or longer, click here to have your access reactivated.</p>","icon":10506,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[25],"key":""},{"id":"86","name":"Add Additional Accounts to Online Access","descriptionHtml":"","callToAction":"Add Additional Accounts to Online Access","introHtml":"<p>Link additional accounts to your existing online access login.</p>","icon":10536,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[24],"key":""},{"id":"77","name":"Can't Locate Initial Login Credentials","descriptionHtml":"","callToAction":"Can't Locate Initial Login Credentials","introHtml":"<p>If you cannot locate the emails with your login credentials for the FIS Investor Portal, click here.</p>","icon":10492,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[25],"key":""},{"id":"87","name":"Finding Gains and Losses","descriptionHtml":"","callToAction":"Finding Gains and Losses","introHtml":"<p>If you need assistance locating your Gains and Losses, click here.</p>","icon":10511,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[29],"key":""},{"id":"91","name":"First Time Login","descriptionHtml":"","callToAction":"First Time Login","introHtml":"<p>If you were signed up for online access and you have never signed in, click here for some guidance.</p>","icon":10515,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[24],"key":""},{"id":"76","name":"Forgot Password","descriptionHtml":"","callToAction":"Forgot Password","introHtml":"<p>If you forgot your password, click here and we'll help you out!</p>","icon":10504,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[25],"key":""},{"id":"75","name":"Forgot Username","descriptionHtml":"","callToAction":"Forgot Username","introHtml":"<p>If you forgot your username, click here for some guidance.</p>","icon":10493,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[25],"key":""},{"id":"80","name":"Incorrect Security Code Info Displayed","descriptionHtml":"","callToAction":"Incorrect Security Code Info Displayed","introHtml":"<p>If you don’t recognize the information displayed on the screen to send a security code, click here.</p>","icon":10521,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[26],"key":""},{"id":"79","name":"Invalid Credentials","descriptionHtml":"","callToAction":"Invalid Credentials","introHtml":"<p>If you receive an \"Invalid credentials\" error message when you attempt to login to the FIS Investor Portal, click here.</p>","icon":10500,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[25],"key":""},{"id":"90","name":"Locate Statements, Confirms and Tax Documents","descriptionHtml":"","callToAction":"Locate Statements, Confirms and Tax Documents","introHtml":"<p>Click here to help you locate your Newbridge statements, confirms and tax documents on the FIS Investor Portal.</p>","icon":10523,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[29],"key":""},{"id":"89","name":"Mobile App","descriptionHtml":"","callToAction":"Mobile App","introHtml":"<p>Is there a mobile app to login from my phone or tablet?</p>","icon":10537,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[28],"key":""},{"id":"84","name":"My Email Address has changed","descriptionHtml":"","callToAction":"My Email Address has changed","introHtml":"<p>If you have a new email address that needs to be registered to your online access, click here.</p>","icon":10492,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[28],"key":""},{"id":"83","name":"My Phone Number for my OTP has changed","descriptionHtml":"","callToAction":"My Phone Number for my OTP has changed","introHtml":"<p>If you have a new phone number and you need to update your One Time PIN device, click here.</p>","icon":10471,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[26],"key":""},{"id":"82","name":"Not Receiving PIN code","descriptionHtml":"","callToAction":"Not Receiving PIN code","introHtml":"<p>If you are having trouble receiving your One Time PIN/Security code, click here.</p>","icon":10526,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[26],"key":""},{"id":"69","name":"Online Access Setup","descriptionHtml":"","callToAction":"Online Access Setup","introHtml":"<p>Establish secure and convenient online access to your accounts.</p>","icon":10520,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[24],"key":""},{"id":"88","name":"Opt Out/In of Electronic Document Delivery","descriptionHtml":"","callToAction":"Opt Out/In of Electronic Document Delivery","introHtml":"<p>If you prefer to receive paper statements, click here for guidance.</p>","icon":10525,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[29],"key":""},{"id":"72","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[28],"key":""},{"id":"70","name":"Provide Someone Else Access to My Accounts","descriptionHtml":"","callToAction":"Provide Someone Else Access to My Accounts","introHtml":"<p>If someone else requires online access to your accounts, please click here.</p>","icon":10517,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[24],"key":""},{"id":"81","name":"Trouble Accessing Investor Inbox","descriptionHtml":"","callToAction":"Trouble Accessing Investor Inbox","introHtml":"<p>If you encounter a blank gray screen when accessing the Investor Inbox tab, please click here.</p>","icon":10472,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[27],"key":""},{"id":"85","name":"Unable to Locate Documents in Axos Email","descriptionHtml":"","callToAction":"Unable to Locate Documents in Axos Email","introHtml":"<p>If you need assistance locating your Newbridge statements, confirms and tax documents mentioned in the Axos email notification, click here.</p>","icon":10523,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[28],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"Access"},{"id":25,"name":"Login Issues"},{"id":26,"name":"One Time Pin"},{"id":27,"name":"Troubleshooting"},{"id":28,"name":"Questions"},{"id":29,"name":"Tips"}],"orderMapping":{"24":[91,69,86,70],"26":[80,83,82],"29":[90,87,88],"28":[89,84,85,72],"23":[88,87,86,85,84,83,82,81,80,79,78,69,77,70,74,75,76,72],"27":[81],"25":[74,78,75,76,79,77]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14a2b366-3975-3bbd-9069-1b717018c5c9","appLinkName":"","appLinkUrl":"","spaceKey":"NEWBRIDGE","spaceName":"Newbridge Online Access","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NEWBRIDGE","serviceDeskId":6,"kbLinkDomainURLs":["https://newbridge.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEWBRIDGE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmJjMDBhNS1hMjg5LTQ5YjEtYmNkZS0xNmZmMDIyMzEzMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5MDMyMTQsIm5iZiI6MTc3MDkwMjAxNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Re3jHO5HzcFhNBRY1m7arpVxOsgZTqF1hPaAaqQ4oYc","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"5fbc00a5-a289-49b1-bcde-16ff0223131c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"c81839d0-17de-4565-905e-3417bbf09437","name":"Access","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/c81839d0-17de-4565-905e-3417bbf09437","createdAt":"1716997878297"},{"id":"ff502d61-808f-42e5-a394-b5ae38067356","name":"Login Issues","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/ff502d61-808f-42e5-a394-b5ae38067356","createdAt":"1716997889718"},{"id":"a8e403ad-f5b7-421a-8b91-dcb6e886d688","name":"One Time PIN","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/a8e403ad-f5b7-421a-8b91-dcb6e886d688","createdAt":"1716997902004"},{"id":"6b5050e9-0c5d-4a57-afdf-3f19f73c557e","name":"Questions","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/6b5050e9-0c5d-4a57-afdf-3f19f73c557e","createdAt":"1716997930308"},{"id":"504f2203-2f75-4c50-891e-22baa5c28232","name":"Tips & Tricks","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/504f2203-2f75-4c50-891e-22baa5c28232","createdAt":"1716997911196"},{"id":"1b243c0a-a58f-4c9d-b0d5-6abea88e2b3d","name":"Troubleshooting","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/1b243c0a-a58f-4c9d-b0d5-6abea88e2b3d","createdAt":"1716997924457"},{"id":"5a8f4b9b-8c9a-4f0f-b908-fd16626b4852","name":"Login Guides","categoryUrl":"https://newbridge.atlassian.net/servicedesk/customer/portal/6/topic/5a8f4b9b-8c9a-4f0f-b908-fd16626b4852","createdAt":"1717121180982"}]}},"reqCreate":{"id":72,"projectId":10011,"issueType":{"id":"10016","name":"Bug"},"form":{"name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://newbridge.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/72","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/72","calendarParams":{"firstDay":0,"date":"2026-02-12T08:13:34-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14a2b366-3975-3bbd-9069-1b717018c5c9","appLinkName":"","appLinkUrl":"","spaceKey":"NEWBRIDGE","spaceName":"Newbridge Online Access","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NEWBRIDGE","serviceDeskId":6,"kbLinkDomainURLs":["https://newbridge.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZmJjMDBhNS1hMjg5LTQ5YjEtYmNkZS0xNmZmMDIyMzEzMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5MDMyMTQsIm5iZiI6MTc3MDkwMjAxNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Re3jHO5HzcFhNBRY1m7arpVxOsgZTqF1hPaAaqQ4oYc","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"5fbc00a5-a289-49b1-bcde-16ff0223131c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=newbridge","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"facf0c1792671d48ae6d1d8a3c43fe401ec98cbe_lout","baseUrl":"https://newbridge.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://newbridge.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5fbc00a5-a289-49b1-bcde-16ff0223131c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4b96f0720fc346e68fc7977271293602","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://newbridge.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}